When I receive emails it sends them to another person and sometimes my email delete on their own. Help?
When I receive emails my girlfriend gets them. I dont know how but they she receives them on her email as well. As far as I know she is the only one. How can I stop this? Also my email get deleted automatically soon after I receive them or if I view them without deleting them, the next time I log in they are delete? There is no yahoo support for this problem. I have emailed them for about a year and I haven't received a single email back from them. No help avaialble from yahoo.
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just delete the account i guess. you might have a keylogger on you computer
Hackers make changes to your account settings that can direct your incoming emails directly to your Trash folder or forward your emails to a different email address. The following articles can help you recover a hacked account. Pay particular attention to the last two articles for info on resetting account settings and restoring deleted emails or contacts.
How to tell if your account was hacked - https://help.yahoo.com/kb/SLN2090.html?impressions...
If you think your account was hacked, the first thing to do is to immediately change your password - https://edit.yahoo.com/forgotroot/
If you're unable to change your password, open the first link and click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the Yahoo Help form.
The selected product should be "Yahoo Account".
"Under Topic" select "Hacked Accounts"
"Under Sub-topic" select "unable to verify my secret question"
"Under Recommended options" You will see the options - Call Us and Email
Clicking on the Call Us option reveals the Yahoo Customer Care number
Toll Free US : 1-800-318-0612 24 hours a day, 7 days a week
International: 509-797-6330
Clicking on the Email link opens the Contact form. Complete the form as directed. If you don't remember your Security Question or Security Answer enter "unknown". Yahoo will use the information you provide to verify you are the actual owner of the account. If they can't verify your information it's unlikely you will be able to recover your account.
If you use your Yahoo password at other sites you will need to change the password for those sites as well. I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.
I would recommend that you change your secret questions and answers also.
Changing your security questions - https://help.yahoo.com/kb/mail/SLN2031.html?impres...
To learn more about protecting yourself online - http://security.yahoo.com/
Make sure your anti-virus is up-to-date and run a full virus scan on a regular basis.
Safeguarding your Yahoo! Account - https://help.yahoo.com/kb/index?page=content&id=SL...
Activate Second sign-in verification
Sign in to Yahoo! Mail.
Click the gear icon in the upper-right corner of the window.
Click Account Info
You will be required to enter your password for security purposes.
Under "Sign-in and Security," click Set up your second sign-in verification.
Follow the instructions on the screen to complete the second sign-in verification setup.
You can either:
Use either account’s security questions or mobile phone number for verification.
Use only your mobile phone number for verification.
While you are in Account Info you can check if any other applications have been linked to your Yahoo account. Delete any that you didn't activate.
How do I manage external application and website connections? - https://help.yahoo.com/kb/index?page=content&id=SL...
What to check when securing an account that has recently been compromised - https://help.yahoo.com/kb/mail/SLN3516.html?impres...
Here's a link on restoring your emails, contacts, and other settings - https://help.yahoo.com/kb/mail/SLN2160.html?impres...